Additional Modules
Incident/ Event Management
The goal of incident management is to return to business as usual, as quickly as possible keeping costs and disruption to the minimum. While different types of incidents have different impacts for different organizations there are good practice standards that allow companies to create a response plan for dealing with an incident. A properly executed plan will reduce stress, cost less and be time efficient.
Identifying the root cause of a problem and then instigating corrective action is challenging and often stressful. While the issue is addressed companies may struggle to effectively communicate all the relevant information and remedial actions to the appropriate people across an organisation. Failure at this step exposes the risk of recurrence.
Post incident reviews will allow your company to analyse why the incident happened despite precautions and controls. Adjustments to these processes are reflected in later reports confirming the benefits of changes made or indicating further adjustments. This simple cycle of define, refine and enhance delivers real business process improvements as they become part of the standard operating procedures.
| Features: |
Benefits: |
- Define up to 8 incident types with multiple action triggers
|
- High degree of flexibility covers multiple scenarios from injuries to security breaches
|
- User defined immediate incident and event notifications
|
- Shortens response time reducing further risk and facilitates early intervention
|
- Notifications can be defined region
|
- Geographic legal compliance variations are simplified
|
- Accurate simple historical reporting
|
- Simplifies compliance with external quality requirements
|
- Schedule team notification of progress updates
|
- Ensures thorough problem and resolution awareness which creates team support and minimises risk
|
- Tracking of investigation and close off actions
|
- Increases usage through effective process management
|