solution by responsibility

COO

As Chief Operating Officer (COO) you are responsible for the delivery of your company’s results. Monitoring daily operational management is a complex task so being able to utilise software that makes life easier is a welcome proposition.

Understanding quality process standards to create maximum value for company stakeholders is a key focus for you. You’ll also be driving policy that aligns to the business goals so critical tools that help measure business improvement are vital for your success.

With fiCS you can:

• In conjunction with each or your managers define the business process for each area of responsibility. They in turn can work with their team to build the organisation’s complete operational system.
• Have real time process visibility across your company regardless of where in the world the different offices are giving you confidence the business is going in the right direction.
• Define corrective actions across all levels helping groups, teams and individuals get back on track when a problem arises.
• Monitor non-compliance of actions so there is increased accountability across your company
• Access reviews of high level key indicators on a user-friendly interface – you can know at a glance where problems are beginning to emerge.

For maximum benefit from any investment in technology there are five key needs that must be met. Relevance, usability, flexibility, reliability and security. Assessment of value against the cost can then be made.

fiCS addresses these needs:

• Relevance
  When users find a tool that makes their life simpler, faster or just helps them do their job better, that tool becomes an essential requirement for their job. fiCS’s easy to customise dashboard ensures users only see what they need and need what they see. Specific help files are always only a click away.
• Usability
  Ease of use reduces training cost and drives faster uptake but it goes further. Whether at the desk or mobile, the same process is involved. Consistently improved productivity gives users an increased sense of value and satisfaction in delivering a professional result. 
• Flexibility
  Part of fiCS’s design brief was to deliver self management as part of the tool. Enabling your team to perform as much of the customisation as possible has enabled us to rapidly expand the functionality.  The modular design ensures your needs are met at a level appropriate to your budget and as those needs change the system can be expanded. And by providing fiCS as either an in house solution or through  Software as a Service (SaaS) you have further choice.
• Reliability
  fiCs has been market tested for eight years now and it’s reliability is just one of the reasons our customers are so happy. Both physical and online redundancy is maintained with back up generators also standing for emergencies.
• Security
  The four levels of software security add further flexibility to the fiCS system. Access is restricted by application, by module, by user, by form and by logic. This ensures people are not distracted by information they don’t need to see and keep focussed on relevant activities. Access can easily be modified as business process or user responsibilities change. This powerful feature gives peace of mind to all CIOs using our system.